Frequently Asked Questions

What options do you provide for delivery?

We offer a wide range of delivery options, including:

  • Free local delivery - if you are eligible, this will appear as an option at checkout. All items ordered before 1pm will be delivered the same working day (what a service!). Orders placed after 1pm will be delivered the next working day.
    **Please note: orders must be over £15.00.**
  • Click and collect - We offer a click and collect service. Orders are usually ready for collection within four hours.
    **Please note: for all refill items that cannot be packed into a paper bag (i.e. liquids and make up), you will need to provide a container.**
  • Nationwide Delivery - we post nationwide. Details will be provided at checkout.
How To Return My Items?

We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us. Refill items cannot be returned.

Which Payment Methods Do You Accept?

Your Nuts accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout

• PayPal: if you do not have an account yet, you can create one while shopping with us

• Apple Pay, Google Pay

Please note that your billing address must match the address on your credit card statement.